Who we are
Our online store, accessible at https://www.smartbasket.co.in/, is operated by HANAH Traders, located at Star Junction, Nattalam, along the Marthandam-Karungal road 629165
Privacy Policy:
HANAH Traders is dedicated to safeguarding the privacy and security of our users. When you visit our online grocery website, we may collect information such as your name, contact details, and browsing behavior to improve our services and provide a personalized experience. We assure you that your information is treated confidentially and is only used in accordance with this Privacy Policy. We may share your information with trusted third parties for purposes such as order fulfillment and delivery. However, we do not sell, lease, or distribute your personal information to third parties for marketing purposes without your explicit consent. Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information. By using our website, you consent to the terms outlined in this Privacy Policy. We reserve the right to update and modify this policy as needed, and any changes will be reflected on our website.
Cookies Policy:
To enhance your browsing experience, our website uses cookies – small text files stored on your device. These cookies help us analyze site traffic, customize content, and provide targeted advertisements. By accepting our use of cookies, you allow us to optimize your online experience. We use both session and persistent cookies. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a longer period. You can manage your cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website. We use cookies for purposes such as understanding user behavior, improving our services, and tailoring advertisements to your interests.
Personalized Marketing and Communication Preferences
At Smart Basket, we analyze your spending behavior, conduct customer profiling, and perform marketing research using your personal data. As a Smart Basket customer, you will receive tailored offers and information about our products, services, promotions, special offers, and events based on your interests, contingent upon the consent you provided during membership subscription. You can modify your preferences for marketing research and communications through the process outlined in this policy or by phone. Please note that withdrawing consent may result in the cessation of receiving updates related to Smart Basket benefits, including information about marketing campaigns and exclusive offers.
Resolving Complaints and Your Rights
We are committed to addressing and resolving any concerns or complaints you may have regarding the use of your personal data. Your satisfaction is our priority, and we encourage you to reach out to us with any issues. In addition to our commitment to resolving complaints, it's important to note that you possess the right to file a complaint with the Office of the Personal Data Protection Commission. We respect your right to escalate matters if you feel your concerns have not been adequately addressed. Furthermore, we assure you that your complaints will be handled with the utmost care and confidentiality. We are continuously improving our processes to ensure a transparent and efficient resolution for all our users. Your feedback is valuable, and we appreciate your trust in us. Feel free to contact our dedicated customer support team to voice your concerns or provide suggestions for improvement. We are here to listen and ensure that your experience with us is satisfactory.
For more detail
For more detailed information about our privacy and cookies practices, please refer to the full Privacy Policy and Cookies Policy on our website. If you have any concerns or questions, feel free to contact us at hanahtraders@gmail.com
This Policy was last updated on 17 Nov 2023.