Cancellation Policy

As our valued customer, you have the convenience of canceling your order at any time until the designated cut-off time for your selected delivery slot. Simply reach out to our customer service team to initiate the cancellation process (https://www.smartbasket.co.in/store/). In the event of cancellation, any payments already processed for the order will be promptly refunded.

It’s important to note that, to maintain a secure and trustworthy platform, we reserve the right to cancel orders at our sole discretion. This decision may be taken if there is suspicion of fraudulent transactions or a violation of the terms and conditions governing the use of our website. This ensures a fair and secure shopping environment for all users.

In our commitment to transparency, we maintain a negative list comprising records of fraudulent transactions and customers engaged in such activities. Access for individuals on this list may be restricted, and any orders placed by them may be subject to cancellation.

We value your understanding and cooperation in upholding the integrity of our service. If you have any inquiries or need assistance with the cancellation process, feel free to contact our customer service team. Your satisfaction and security remain our top priorities. Thank you for choosing us as your preferred online grocery provider.